1. Information privacy policy
1.1 Purpose and scope of collection
Data collection on the website www.idocean.coffee primarily includes: email, phone number, customer address, etc. This information is required by www.idocean.coffee when customers register to use the service, and www.idocean.coffee contacts for confirmation when customers register to use the service at www.idocean.coffee to ensure the rights of consumers. During payment transactions on the website www.idocean.coffee, we only store detailed information about paid orders; information about customers' bank accounts will not be stored.
Customers are solely responsible for the security and storage of all service usage activities and information when sending contact requests and emails. In addition, customers are responsible for promptly informing the website www.idocean.coffee about any unauthorized use, abuse, security breaches, or the retention of registration names and passwords by third parties, so that appropriate measures can be taken.
1.2 Scope of information use:
The Company uses the information provided by customers to:
- Provide information about products and services to customers.
- Deliver goods to customers.
- Send notifications about information exchange activities between customers and the website www.idocean.coffee, such as promotional programs, customer appreciation events, etc.
- Contact and resolve issues with customers in special cases.
- Not use customers' personal information for purposes other than confirmation and contact related to transactions at www.idocean.coffee.
- In case of legal requirements: The Company is responsible for cooperating and providing customers' personal information when requested by judicial agencies, including: Prosecutor's Office, court, police investigation agency related to any violation of law by the customer. Furthermore, no one has the right to infringe upon customers' personal information.
1.3. Information storage period:
Customers' personal data will be stored until a request for cancellation is made. Otherwise, in all cases, customers' personal information will be kept confidential on www.idocean.coffee.'s server.
1.4 Persons or organizations that may have access to personal information:
Subjects who may access customers'/Clients' personal information fall into one of the following cases:
- IDEA OCEAN CO., LTD
- Partners who have signed contracts to perform a portion of the services provided by IDEA OCEAN CO., LTD. These partners will receive information according to the contract agreement (which may be partial or complete depending on the contract terms) to support users in using the services provided by the Company.
- State agencies when requesting the Company to provide user information for investigation purposes.
- Buyers and sellers in dispute who request the Company to act as a mediator.
2. Address of the unit collecting and managing personal information:
- Idea Ocean Co., Ltd.
- Tax ID: 0304879304
- Address: Y10 Hong Linh, Hoa Hung Ward, Ho Chi Minh City
- Hotline: 093 271 8898
- Email: coffeeprecisiongear@idocean.com.
3. Means and tools for users to access and correct their personal data:
Customers have the right to check, update, adjust, or cancel their personal information by requesting www.idocean.coffee to do so.
Customers have the right to send complaints about sellers to the Administration Board of the website www.idocean.coffee. Upon receiving these feedbacks, www.idocean.coffee will reconfirm the information; if the feedback is accurate, www.idocean.coffee will take timely measures depending on the severity of the issue.
4. Commitment to customer personal information security:
Customer personal information on www.idocean.coffee is absolutely secured by www.idocean.coffee according to www.idocean.coffee.'s personal information protection policy. The collection and use of each customer's information is only carried out with the consent of that customer, except in cases where the law stipulates otherwise.
We do not use, transfer, provide, or disclose customer personal information to any third party without the customer's express permission.
In the event that the information storage server is attacked by hackers, leading to the loss of customer personal data, www.idocean.coffee will be responsible for notifying the incident to the authorities for timely investigation and resolution, and will inform the customers.
Absolute confidentiality of all online transaction information of customers, including accounting invoice information and digitized documents on www.idocean.coffee. The management board of www.idocean.coffee requires individuals registering/purchasing to provide complete relevant personal information such as: Full name, contact address, email, phone number, bank account number, payment card number, etc., and to be responsible for the legality of this information. The management board of www.idocean.coffee will not be responsible for or resolve any complaints related to the rights of that customer if all personal information provided by the customer during initial registration is deemed inaccurate.
5. Mechanism for receiving and resolving complaints related to customer personal information
Customers have the right to send complaints about the disclosure of personal information to a third party to the Administration Board of the e-commerce trading floor www.idocean.coffee at the Company's address or via Email: coffeeprecisiongear@idocean.com.
The Company is responsible for implementing technical and professional measures to verify the reported contents.
The processing time for complaints related to customer personal information is 15 days.
