Inspection policy

Customers are allowed to inspect goods before receiving them. Please contact us immediately if the item is defective, damaged, or if you receive the wrong/incorrect item so that www.idocean.coffee can assess the problem and rectify it.

Orders may be packaged into multiple parcels, depending on the size/quantity of products or at the customer's request during the ordering process on the website www.idocean.coffee. Upon receipt, customers must inspect the product and sign the delivery note.

The company will support product returns and exchanges for customers according to the "return and exchange policy" if the product does not meet requirements.

Return and exchange conditions

Idocean.coffee will not support returns or exchanges in the following cases:

• Customers cannot provide clear grounds or evidence (such as images or videos recording the inspection/unboxing process) to prove defects or breakage/damage originating from us or the shipping carrier.
• Customers submit a return/exchange request more than 48 hours after signing for the product from the delivery unit.
• The product has been used, or the seal, warranty stamp, or labels on the product are torn, missing, erased, or altered from their original condition.
• The goods are completely normal, have no technical defects, and we have delivered the correct type, model, color, and quantity as per your order.
• Customers change their usage needs, leading to disliking the product, ordering the wrong product, or no longer needing it.
• Customers use the product incorrectly according to the manufacturer's instructions, store it under improper conditions, or self-repair or interfere with its technical aspects, leading to product damage or breakage.

Customers need to check the condition of the goods during the inspection process, and www.idocean.coffee will process returns and exchanges in the following cases:

• Goods are not of the correct type or model as ordered or as shown on the website at the time of ordering.
• Insufficient quantity, incomplete set as in the order.
• External condition is affected, such as torn packaging, peeling, breakage, etc.

In case customers have any feedback/complaints related to product quality, please contact our customer service hotline at 093 271 8898 or email coffeeprecisiongear@idocean.com.

Regulations on notification time and sending products for return/exchange

Notification time for return/exchange: within 48 hours from the time of product receipt for cases of missing accessories, gifts, or breakage.

Time to send back products: within 14 days from the time of product receipt.

Location for product return/exchange: Customers can bring the goods directly to our office/store or send them via postal service.

In case customers have any feedback/complaints related to product quality, please contact our customer service hotline.

Form of return/exchange

We will exchange goods for the correct product type ordered by the customer in cases of incorrect delivery/incorrect quantity or when the product fails to meet commitments, such as signs of mold, damage due to shipping or storage, or expiration.

If any of the above cases are discovered, customers should refuse to accept the product and immediately notify the delivery personnel to return it. www.idocean.coffee will exchange for another product of equivalent value if the ordered product is out of stock, provided the customer agrees. If the customer no longer needs the product due to goods defects or does not agree with the exchanged goods, the company will refund the customer via bank transfer.

Idocean hopes that the company's sales policies will bring satisfaction and peace of mind to customers when making purchases.